FAQ

You can always reach us at [email protected]. 

You can share your problem with us from the live help pop-up in the lower right corner of the Twin Educator Portal. We will try to help you as soon as possible!

You can check out the Twin Educator Community for any questions you may have and share your questions.

Of course, we would love that! You can share your suggestions with us at [email protected].

As Twin, we work daily to bring you a better Twin Educator Portal! We frequently keep you updated on all new features and updates.

Children over the age of 8 can use the Twin Science Kits independently, while children over the age of 5 can use them with parental supervision.

Twin Science Kits vary in terms of the number of modules, types, and the number of example experiments. An unlimited number of projects can be developed with all our kits.

You can find more detailed information about the kits on our website.

Yes, you can use all the modules together to create projects.

You can wipe the golden-colored connection parts on the sides of the Twin modules with a clean, dry cloth and make sure the battery is fully charged.

If you are still experiencing problems with your module after these steps, please contact us at support@twinscience.com Our technical support team will assist you as soon as possible.

The Twin Educator Portal is designed to assist educators in saving time and enhancing learning experiences.

It enables educators to manage classes, access and create lesson plans, add students, assign content, and monitor student progress.

Teachers can access the Twin Educator Portal by going to the web page and logging in with their user credentials.

Students can download the Twin app from the iOS or Android stores and access their content using the login information provided by their educators.

The Twin App is accessible only from mobile devices.

In the Twin App, you can track the content assigned by your teacher, play games, and conduct experiments.

You can join the Twin Educator Community by clicking the “Community” button in the bottom left corner of the Twin Educator Platform.

You can ask questions to the Twin team or other Twin educators; share your suggestions and the projects you have conducted with your class in the Twin Educator Community.

Need more help? Ask the Twin Teacher Community!