FAQ

What is the appropriate age for Twin Science Sets?

Twin Science Sets are safe to play for children aged 8 and over, and children aged 5 and over can play under parental supervision.

Do you provide training for Twin Science Sets?

We hold sample sessions at D&R stores and organize robotics trainings on a regular basis. The scheduled trainings are shared on our Instagram page. You can follow our event schedule. Our Instagram handle is @twinscience.

Which shipping companies do you work with?

It is possible to choose the most suitable cargo company for you at the purchase stage.

Is Twin a domestic product?

Twin Science Sets are designed and developed in Turkey.

Can I make suggestions to you about Twin?

We would be glad to hear your suggestions. You can reach us at www.twinscience.com/contact/.

If you are still having problems with your module despite the mentioned procedures, you can contact us at support@twinscience.com. Our technical support team will help you as quickly as possible.

What are the differences between Twin Science Sets?

Twin Science Sets; The number of modules differs in terms of their types and sample experiment numbers. An unlimited number of projects can be developed with all our sets.

 

 

 

 

Are the modules from all sets integrated with each other?

Yes, you can produce projects using all modules together.

How can I get in touch with you?

You can reach us at twinscience.com/contact or support@twinscience.com for any of your questions and concerns.

Do Lego Pieces come out of the Twin Science Sets?

Lego trotters only emerge from the Twin Science Discovery Set. Modules in all sets are compatible with Lego. For more detailed information about the contents of the sets, “What’s in the Box?” section.

How much should I charge the battery before first use?

It is enough to charge in the range of 8-12 hours. When the red light is blinking, it will be full, it will be full when it is steady. The battery can be used for an average of 15-20 hours depending on the modules used after full filling.

My twin modules are not working, what can I do?

Wipe the gold-colored connectors on the sides of the Twin modules with a clean dry cloth and make sure the battery is full. If you are having a problem with your module despite these processes, you can contact us at destek@twin.com.tr. Our technical support team will assist you as soon as possible.

About Your Order

I'm having trouble buying the set, what should I do?

If you try to buy again and your problem is not resolved, you can contact us at destek@twin.com.tr. Our support team will help you as soon as possible.

Is there an installment option in the payment section?

Yes, you can choose the installment option you want at the time of purchase.

Can I pay in a different way other than credit or debit card?

Yes, you can send your request to us at destek@twin.com.tr for purchases via EFT / Money Order. Our support team will contact you as soon as possible.

When will the Twin Science Sets I received from Twin.com.tr reach me?

Science Sets are shipped from Istanbul within 1-3 business days from the order date. It reaches the delivery address within 2 to 4 business days.

When will the Twin Science Sets I received from Twin.com.tr reach me?

Science Sets are shipped from Istanbul within 1-3 business days from the order date. It reaches the delivery address within 2 to 4 business days.

How will the Twin Science Sets I ordered from abroad reach me?

For your requests for overseas orders, you can contact us at destek@twin.com.tr.

The product I ordered still has not reached me, what can I do about it?

If your product is on the way, we recommend you to contact the cargo company you have chosen. If your product is not on the way, we kindly request you to contact us at destek@twin.com.tr.

What is YGA and Science Movement?

You can visit YGA’s website to get detailed information about YGA. (The http://www.yga.org.tr/t) Click to get detailed information about the Mobilization of Science. (Https://www.bilimseferberligi.org/)

Insight Report

How much does the Insight Report cost?

After the 30-day free trial, the price of subscription is £19.99 £9.99 per month. The plan auto-renews until cancelled. You can cancel anytime.

What is included in the Insight Report subscription?

While the learning content on the Twin app is free, the Insight Report subscription gives you the unique opportunity to discover your child’s interests. Your child’s monthly skill use, interest areas, personalised activity recommendations and much more are included in the report. The more activities your child completes on the app, the more detailed the report can get.

How does the reporting system work?

We track your child’s monthly activity as they learn and play on the Twin app. With this information, we generate a personalised report on a monthly basis. You will receive the report on the first day of each month. You can access it through your parent account.