Last Updated: 05.06.2023 

At Twin Science, we value your privacy and are committed to protecting your personal  information. This Privacy Policy explains how we collect, use, disclose, and protect your  personal data when you use our Twin app and Twin Dashboard.  

By using our services, you consent to the terms outlined in this Privacy Policy. 1. USER DEFINITIONS 

  • “Educators” refers to individuals who are educators or educational institutions  using the Twin Dashboard to access curriculum-aligned content, create  communities, assign content, view community / communities and users’ reports. 
  • “Parents” refers to individuals who are signing up to Twin app and using Twin  Dashboard to monitor their children’s progress, access their children’s reports,  and engage with their children’s educational journey. 
  • “Users” refers to children who use the Twin app for STEAM education by  parental approval, accessing modules such as challengers, interactive  educational videos, games, forums, adventures, trivia, shop and Twin Science  Kits related contents. 

The Twin app is a mobile application that provides kids with STEAM (Science,  Technology, Engineering, Art, Math) education. It offers various modules, including  challengers (DIY projects), interactive educational videos, educational games, forums,  adventures, trivia, shop and Twin Science Kits. 

The Twin Dashboard is designed for both; educators and parents. Educators can  access our curriculum-aligned content, create communities, assign content, and view  community /communities and users’ reports. Parents have access to their children’s  reports which is a premium feature via the dashboard. 


For the purposes of this Privacy Policy:

  • “Twin Science,” “we,” “us,” or “our” refers to TWIN SCIENCE & ROBOTICS UK  LIMITED the company providing the Twin app and Twin Dashboard. 
  • “Personal Data” refers to any information that relates to an identified or  identifiable individual. 
  • “Service” refers to the Twin app and Twin Dashboard. 
  • “Service Provider” refers to any third-party company or individual employed by  Twin Science to facilitate the Service, provide services on behalf of Twin  Science, or assist in analyzing how the Service is used. 

3.1 Definition Table: 



Twin Science 

Refers to Twin Science, Inc, the company providing the Twin app  and Twin Dashboard.

Personal Data 

Refers to any information that relates to an identified or identifiable  individual.


Refers to the Twin app and Twin Dashboard.

Service Provider 

Refers to any third-party company or individual employed by Twin  Science to facilitate or analyze the Service.




While using our Service, we may ask you to provide us with certain personally  identifiable information that can be used to contact or identify you. Personally  identifiable information may include, but is not limited to: 

  • Email address, 
  • Name,
  • Birth Year, 
  • Usage Data 


Usage Data is collected automatically when using the Services. 

Usage Data may include information such as your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit,  the time and date of your visit, the time spent on those pages, unique device identifiers  and other diagnostic data. 

When you access the Service by or through a mobile device, we may collect certain  information automatically, including, but not limited to, the type of mobile device you  use, your mobile device unique ID, the IP address of your mobile device, your mobile  operating system, the type of mobile Internet browser you use, unique device identifiers  and other diagnostic data. 

We may also collect information that your browser sends whenever you visit our Service  or when you access the Service by or through a mobile device. 


We use Cookies and similar tracking technologies to track the activity on our Service  and store certain information. Tracking technologies used are beacons, tags, and  scripts to collect and track information and to improve and analyze our Service. The  technologies we use may include: 

  • Cookies or Browser Cookies: A cookie is a small file placed on your Device.  You can instruct your browser to refuse all Cookies or to indicate when a Cookie  is being sent. However, if you do not accept Cookies, you may not be able to use  some parts of our Service. Unless you have adjusted your browser setting so that  it will refuse Cookies, our Service may use Cookies. 
  • Web Beacons: Certain sections of our Service and our emails may contain small  electronic files known as web beacons (also referred to as clear gifs, pixel tags,  and single-pixel gifs) that permit the Company, for example, to count users who  have visited those pages or opened an email and for other related website  statistics (for example, recording the popularity of a certain section and verifying  system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your  personal computer or mobile device when you go offline, while Session Cookies are  deleted as soon as you close your web browser. 

We use both Session and Persistent Cookies for the purposes set out below: 

  • Necessary / Essential Cookies 

Type: Session Cookies 

Purpose: These Cookies are essential to provide you with services available  through the Website and to enable you to use some of its features. They help to  authenticate users and prevent fraudulent use of user accounts. Without these  Cookies, the services that you have asked for cannot be provided, and we only  use these Cookies to provide you with those services. 

  • Cookies Policy / Notice Acceptance Cookies 

Type: Persistent Cookies 

Purpose: These Cookies identify if users have accepted the use of cookies on  the Website. 

  • Functionality Cookies 

Type: Persistent Cookies 

Purpose: These Cookies allow us to remember choices you make when you use  the Website, such as remembering your language preference. The purpose of  these Cookies is to provide you with a more personal experience and to avoid  you having to re-enter your preferences every time you use the Website. 


The Company may use Personal Data for the following purposes: 

  • To provide and maintain our Services, including to monitor the usage of our  Service. 
  • For the performance of a contract: the development, compliance and undertaking  of the purchase contract for the products, items or services you have purchased  or of any other contract with us through the Service. 
  • To contact you: to contact you by email, or other equivalent forms of electronic  communication, such as a mobile application’s push notifications regarding  updates or informative communications related to the functionalities, products or 

contracted services, including the security updates, when necessary or  reasonable for their implementation. 

  • To provide you with news, special offers and general information about other  goods, services and events which we offer that are similar to those that you have  already purchased or enquired about unless you have opted not to receive such  information. 
  • To manage your requests: to attend and manage your requests to us. For other purposes: we may use your information for other purposes, such as  data analysis, identifying usage trends, determining the effectiveness of our  promotional campaigns and to evaluate and improve our Service, products,  services, marketing and your experience. 

We may share your personal information in the following situations: 

Personal Data which are an integral part of Twin Science’s operations, are not sold. We  share your Personal Data only under the circumstances detailed below and always in  compliance with GDPR regulations: 

  • Service Providers: We collaborate with certain third-party service providers to  carry out various tasks on our behalf, such as preparing and sending children’s  reports, providing user support services, and facilitating payment transactions.  These service providers are given access to your Personal Data strictly to  perform these tasks. All third-party service providers we work with are under  obligation to maintain confidentiality and security. 
  • Affiliated Businesses: As Twin Science grows, we may share your information  with our parent company, our subsidiaries, joint venture partners, or other  companies that we control or that are under common control with us. In such  cases, these companies must uphold the privacy standards outlined in this  Privacy Policy. 
  • User Profiles: We use the email addresses provided by users to manage their  accounts and facilitate interactions within our services. We do not disclose users’  email addresses to other users. 
  • Anonymized Data: We may create and share anonymized data from the  Personal Data we collect. This data is encrypted in a way that it cannot be used  to identify individual users. We use this anonymized data to analyze and improve  our services. 
  • Legal Obligations and Protection of Rights: In certain situations, we may  need to share your Personal Data to comply with legal obligations or court  orders, or to protect the rights, property, or safety of Twin Science, our users, or  others.
  • Consent: We will always inform you when your Personal Data may be shared  with third parties outside of the situations mentioned above, and you will always  have the option to prevent this sharing of information. 

Our commitment is to ensure the privacy and protection of your data. As part of this  commitment, we do not share any Personal Data with third parties beyond service  providers. 

For any further questions, you can contact us at [email protected]. 7. RETENTION OF YOUR PERSONAL DATA  

The Company will retain your Personal Data only for as long as is necessary for the  purposes set out in this Privacy Policy. We will retain and use your Personal Data to the  extent necessary to comply with our legal obligations (for example, if we are required to  retain your data to comply with applicable laws), resolve disputes, and enforce our legal  agreements and policies. 

The Company will also retain Usage Data for internal analysis purposes. Usage Data is  generally retained for a shorter period of time, except when this data is used to  strengthen the security or to improve the functionality of our Service, or we are legally  obligated to retain this data for longer time periods. 

We will not retain users’ Personal Data for a period longer than necessary for  educational purposes, to fulfill legal or contractual obligations, or to provide services  related to the collection or reception of the child’s Personal Data. Additionally, we only  retain a child’s Personal Data as long as the accounts are active, unless there is a legal  or contractual obligation, or if it’s necessary to ensure the security of our services. 


Your information, including Personal Data, is processed at the Company’s operating  offices and in any other places where the parties involved in the processing are located.  It means that this information may be transferred to — and maintained on — computers  located outside of your state, province, country or other governmental jurisdiction where  the data protection laws may differ than those from your jurisdiction. 

Your consent to this Privacy Policy followed by your submission of such information  represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is  treated securely and in accordance with this Privacy Policy and no transfer of your  Personal Data will take place to an organization or a country unless there are adequate  controls in place including the security of your data and other personal information. 


You have the right to delete or request that we assist in deleting the Personal Data that  we have collected about you. 

You may delete your account via mobile app or the dashboard or contact us to request.  Please note, however, that we may need to retain certain information when we have a  legal obligation or lawful basis to do so. 


At Twin Science, we take the privacy and protection of children’s personal data  seriously. We adhere to the requirements outlined by the Children’s Online Privacy  Protection Act (COPPA) in the United States and the General Data Protection  Regulation (GDPR) in the European Union when collecting and processing children’s  personal data online. 

To ensure compliance with COPPA, we obtain verifiable parental consent before  collecting personally identifiable data from children under the age of 13. Similarly, under  GDPR, parental consent is required for children under the age of 16 in the European  Union or the United Kingdom. 

We do not knowingly collect or solicit personal data from children under the age of 13  (for the United States) or under the age of 16 (for the European Union or the United  Kingdom) without parental consent. 

In our services, we offer “challenges” where children have the option to upload photos  or videos. By creating an account for their child, parents or guardians implicitly grant  permission for Twin Science to collect and process the child’s personal data, including  uploaded photos or videos. We limit the collection of personal data from children to what  is reasonably necessary for the use of our services.

If you believe that a child has provided excessive personal data without parental  consent, please contact us at [email protected]. We will promptly address the  issue and take appropriate action. 


At Twin Science, we take the security of your Personal Data seriously. We have  implemented various measures to protect your information and maintain its  confidentiality. However, despite our efforts, we must acknowledge that it is not possible  to provide complete assurance against all potential risks. 

Your Personal Data is protected with a password for your privacy and protection. It is  your responsibility to choose a strong password, safeguard it, and restrict access to  your computer and browser by logging out after each session. We recommend using a  combination of letters, numbers, and symbols to create a secure password. 

While we strive to maintain the security of your information, external factors such as  unauthorized access or hardware/software errors can pose a threat to data security at  any time. We cannot guarantee the security of your information under all circumstances. 

Furthermore, our website may contain links to other websites whose privacy practices  we are not responsible for. We encourage you to review the privacy policies of these  external sites when you visit them to understand how they collect, use, and protect your  information. Please note that our Privacy Policy applies solely to the information  collected on Twin Science services. 


We may update this Privacy Policy from time to time to reflect changes in our practices  or legal requirements. We will notify you of any material changes by posting the updated  Privacy Policy on our website or through other appropriate means. Your continued use  of the Twin app and Twin Dashboard after any modifications constitute your acceptance  of the revised Privacy Policy. 


If you have any questions, concerns, or requests regarding this Privacy Policy or our  privacy practices, please contact us at [email protected]. Our dedicated team is  available to assist you and address any concerns you may have.