FAQ

What is the appropriate age for Twin Science Sets?

Twin Science Sets are safe to play for children aged 8 and over, and children aged 5 and over can play under parental supervision.

We hold sample sessions at D&R stores and organize robotics trainings on a regular basis. The scheduled trainings are shared on our Instagram page. You can follow our event schedule. Our Instagram handle is @twinscience.

It is possible to choose the most suitable cargo company for you at the purchase stage.

Twin Science Sets are designed and developed in Turkey.

We would be glad to hear your suggestions. You can reach us at www.twinscience.com/contact/.

If you are still having problems with your module despite the mentioned procedures, you can contact us at [email protected]. Our technical support team will help you as quickly as possible.

Twin Science Sets; The number of modules differs in terms of their types and sample experiment numbers. An unlimited number of projects can be developed with all our sets.

 

 

 

 

Yes, you can produce projects using all modules together.

You can reach us at twinscience.com/contact or [email protected] for any of your questions and concerns.

Lego trotters only emerge from the Twin Science Discovery Set. Modules in all sets are compatible with Lego. For more detailed information about the contents of the sets, “What’s in the Box?” section.

It is enough to charge in the range of 8-12 hours. When the red light is blinking, it will be full, it will be full when it is steady. The battery can be used for an average of 15-20 hours depending on the modules used after full filling.

Wipe the gold-colored connectors on the sides of the Twin modules with a clean dry cloth and make sure the battery is full. If you are having a problem with your module despite these processes, you can contact us at [email protected] . Our technical support team will assist you as soon as possible.

 

About Your Order

If you try to buy again and your problem is not resolved, you can contact us at [email protected] . Our support team will help you as soon as possible.

Yes, you can choose the installment option you want at the time of purchase.

Yes, you can send your request to us at [email protected] for purchases via EFT / Money Order. Our support team will contact you as soon as possible.

Science Sets are shipped from Istanbul within 1-3 business days from the order date. It reaches the delivery address within 2 to 4 business days.

Science Sets are shipped from Istanbul within 1-3 business days from the order date. It reaches the delivery address within 2 to 4 business days.

For your requests for overseas orders, you can contact us at [email protected] .

If your product is on the way, we recommend you to contact the cargo company you have chosen. If your product is not on the way, we kindly request you to contact us at [email protected] .

You can visit YGA’s website to get detailed information about YGA. (The http://www.yga.org.tr/en) Click to get detailed information about the Mobilization of Science. (Https://www.bilimseferberligi.org/)

Insight Report

After the 30-day free trial, the price of subscription is £19.99
£9.99 per month. The plan auto-renews until cancelled. You can cancel anytime.

While the learning content on the Twin app is free, the Insight Report subscription gives you the unique opportunity to discover your child’s interests. Your child’s monthly skill use, interest areas, personalised activity recommendations and much more are included in the report. The more activities your child completes on the app, the more detailed the report can get.

We track your child’s monthly activity as they learn and play on the Twin app. With this information, we generate a personalised report on a monthly basis. You will receive the report on the first day of each month. You can access it through your parent account.

How can I delete my account? 

Teachers and parents can delete their accounts by going into their Account Settings via the website. 

Steps: 

  1. Log into your account via the website here.
  2. Click on your profile icon in the upper right corner of the screen.
  3. Select “Account Settings” Click on the “Delete Account” section.

Please note that account deletions are permanent. After an account is deleted, we cannot retrieve any data from the account, including any report history.

If you have any active subscription, we recommend you cancel your subscription before starting the process. You can find all the necessary information by clicking the Cancel Subscription section.

How can I cancel my subscription? 

The cancellation processes are different based on the platform. However, you can follow the guidelines via links.

    • For App Store, click here.
    • For Play Store, click here.
    • For Web, click here to log in. You can manage your subscription from the account settings section.