FAQ

What is the appropriate age for Twin Science Sets?

Twin Science Sets are safe to play for children aged 8 and over, and children aged 5 and over can play under parental supervision.

Do you provide training for Twin Science Sets?

We hold sample sessions at D&R stores and organize robotics trainings on a regular basis. The scheduled trainings are shared on our Instagram page. You can follow our event schedule. Our Instagram handle is @twinscience.

My Twin modules do not work. What can I do?

Wipe the gold connectors on the side of the Twin modules with a clean and dry cloth, and make sure the battery is full.

Is Twin a domestic product?

Twin Science Sets are designed and developed in Turkey.

Can I make suggestions to you about Twin?

We would be glad to hear your suggestions. You can reach us at www.twinscience.com/contact/.

If you are still having problems with your module despite the mentioned procedures, you can contact us at [email protected]. Our technical support team will help you as quickly as possible.

Can I return Twin?

You can request for a change/return within 15 days after purchase.

How will you send me the Twin Science Sets I bought off of twinscience.com?

Domestic orders are shipped within 2 business days after the date of order.

You can contact us at [email protected] for your requests on international orders.

What are the warranty period and scope for the Twin Science Sets?

Twin Science Sets have 1-year warranty and the parts with factory defect are replaced free of charge.

Spare parts are provided for affordable prices for the parts that are defective due to user error. For more information, please contact us.

How can I contact you?

You can reach us at twinscience.com/contact or [email protected] for any of your questions and concerns.